YSI’s IT support model makes sense for everybody, especially for small and medium companies that need an support model that is flexible, affordable, and aligned with their business.
Overlooked by main support providers who are focusing on larger clients, small and medium businesses often resort to using freelance consultants or expensive in-house resources. In consequence the companies have to tolerate inconsistent availability, high cost and varied technical expertise. This can be prevented by contracting YSI for your support needs.
We are able to offer enterprise level support on a small business budget since we are continuously working on streamlining our organization and optimizing our resource use.
The benefits of YSI’s services are substantial, have a look at “10 Reasons to choose YSI IT Support” to understand why!
10 Reasons to choose YSI SMB IT Support
- Cost effective - No need to contract expensive on-site consultants, most of the issues can be solved as fast and more cost effective remotely.
- Save time - With our remote IT Support you will have a direct line our support team via chat or phone, normally an issue is solved within minutes.
- Professionalism - Get your technical support managed by a team of experts.
- Experience - More than 15 years experience within the IT market.
- Confidence - Trust is a corner stone in our business, as we aim to build long-term relationships with our clients.
- Scalable service - Our scalable levels of support are designed to suit all needs, when the requirements for support changes, our clients can change their support contract to reflect the changes.
- Prevention of computer problems - Unlike other support companies who profit from the failures in your environment, our purpose is to prevent computer problems from escalating into expected downtime, data loss and other interruptions in your business.
- We listen first, and offer solutions second - Our team is trained on the “Doctor Analogy”. In the world of technology, we are your “Doctor”. We listen to you explain the concern, check the symptoms and diagnose the situation. We offer our proposed remedy, but will also provide options and the risks associated with each. We work with you as a team to resolve the matter.
- Our technicians speak your language, not techno babble - To be able to build a successful relationship, we must be able to communicate and understand each other. Our staff is accustomed to using easy-to-understand analogies when explaining computer concepts. We want to make sure our clients understand the issue, as well as the options so that they can make informed decisions based on their priorities and budget.
- Practice what we preach - We invest a lot of time and money staying updated on the latest technology so you won’t have to. We use the same technology and products internally that we recommend to you.
